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consumer tips

Consumer Tips

In this series of customer-focused quick tips, the Society of Collision Repair Specialists’ (SCRS) goal is to make the repair and claims process easier and more familiar by helping you become a more informed and confident consumer. Join us as we navigate the process, questions to ask and terms to be familiar with.

Estimate? Repair plan? What’s the difference?


What is a supplement? And why does it cost more?


Answering your questions about rental coverage


What to ask about your insurance coverage


Bumper color off?


What should I be looking for?


OEM Parts vs Opt OEM Parts


Part Types Explained


Did your vehicle get a Safety Inspection?


Visual Inspections Before AND After


All Wheel Alignments are not created equal